Meet the Team

Care in your own home

Jeanette Phillips – Founder of the “original” Flexicare Brand.

Jeanette has thirty eight years experience in Health and Social Care. With a background as a Registered Nurse (RGN) specialising in Orthopaedics, and Elderly Care.
Since 1994, Jeanette has worked in Senior Positions within the Community Care Industry.

Passionate about Training and Development of Staff partners with best practice, Jeanettes role is to ensure that the Flexicare ethos and brand standards are preserved with organic growth.
Thus ensuring personalised pro active and outcome based care and support is safely delivered.

Jeanette also oversees the Flexicare Induction programme a new initiative which is being rolled out across the UK. This incorporates”Skills for Care” Common Induction Standards with the Flexicare Brand. This ensures all staff are inducted a claer understanding about person centred care/support and the achievment of individualised outcomes for Flexicarer Clients.

During 2013 Jeanette completed a Level 4 PTTLS course at Bournmouth and Poole College and attended a Bariatric Training Course to enhance her passion of correct Moving and Handling for people in their own homes.

Since completing a Post Graduate Certificate in Public Sector Commissioning at Birmingham University,(2013) Jeanette is keen to develop her Consultancy Business ensuring that the governments new vision of safe, effective, responsive caring and well led service for everyone becomes a reality.

Jeanettes hobbies include spending time with grandchildren, family and friends, Tennis, swimming, ski ing, playing the guitar and knitting baby blankets. Jeanette is also passionate about ensuring animals are cared for and supports several animal charities including The Dogs Trust, Sponsoring of two guide dogs, and Teckels Animal Sanctuary in Gloucestershire

Any enquiries for this Consultancy Service, or Flexicares latest expansion with “Taking Care Abroad” to Spanish Care Villages near Alicante with the Ballesol Group, please email: jeanette@flexicareuk.co.uk


Anna Macey-Michael – Responsible Individual

Anna has been with Flexicare since 2003, whilst working for Flexicare Anna has obtained her NVQ Level 4 in Management and a Level 3 Risk Assessors award. This has enhanced Anna’s knowledge and skills in the industry. After 6 years with Flexicare Anna applied to the newly formed CQC to become the Responsible Individual for Flexicare Home Services UK Ltd. Anna is passionate about the delivery of exceptional personalised care. Anna has helped develop the brand in order for Flexicare to go to a wider market. The decision was made that Anna would work also in building the brand in different parts of the country, Anna is still actively involved in the Gloucester Office to ensure standards are exceeded. In her spare time Anna enjoys spending quality time with her two children and family, cooking and gardening.


Sarah Zielinski – Registered Manager

Sarah has over 20 years experience in the care industry. She has completed NVQ 4 in Management and NVQ 4 in Leadership and Management within the Care setting. Sarah is also a qualified level 3 Risk Assessor. Sarah is committed to caring and supporting people to live independently in their own homes. Working together with a strong Management Team she ensures clients receive a very high standard of care delivered with respect, consideration and compassion. Sarah places a great importance on staff training to maintain the high standard of care Flexicare expect from its staff. Sarah has numerous interests including, walking, holidays, her new Granddaughter, cooking and reading.


Jenna Macey – General Manager/Care Co-ordinator

Jenna has worked at the company since 2008 it was in her position as a carer that she became passionate about the Moving and Handling of People. Throughout her 1 ½ years as a carer Jenna became interested in the running of the business and managed a small patch in the Gloucestershire Area, which gave her added responsibilities. As her responsibilities grew Jenna completed a NVQ 4 in Leadership and in Management for Care Services, it was also around this time that Jenna completed Train the Trainer in Moving and Handling of people programme, enabling Jenna to deliver a high standard of training to the carers. Having an in house Moving and Handling Trainer means that Jenna can liaise with Occupational Therapists to tailor make a package suited to the individuals moving and handling needs. Jenna now works in the office as a General Manager/Care Co-ordinator.

Jenna’s hobbies include family interactions, holidays, pets and camping.


Lynne Hughes – QCF Level 5

Lynne has worked in the Care Industry for seven years. This has included working in a hospitals and nursing homes.

Although Lynne is still working in the Community as a Team Leader she carries out various duties in the office, and has recently qualified with QCF Level 5 in Leadership and Management with Gloucestershire College.

Lynne is also the Health and Safety Officer. In her spare time she enjoys reading, travelling abroad, Touring with her caravan, Family involvements, going to the Cinema, reading Cooking and entertaining.


Julie Daniels – Care Coordinator and Trainer

Julie has been working at Flexicare since 2010, Julie Started as a community Personal Assistant then started working as a care coordinator in 2014. She is responsible for insuring all clients are cared for.

Julie works closely with the Flexicare Staff and has fantastic relationships with everyone within the company.

Julie teaches Health and safety, Fire Safety and Nutritional Training. She also over sees the running over the Care Certificate.

Julie enjoys spending time with her friends and Family and loves going to the gym.


Francesca Clare James – Hub Development Manager

Francesca has over 15 years of work experience, but over the last 9 years has been dedicated to running a home delivery service, licensed to supply all bladder and bowel prescription products, including appliances, incontinence and stoma products. This is where her passion grew for helping others and making a difference for people who are more vulnerable or in need of a friendly face or listening ear.

Francesca raised £447 for Backup Trust, supporting people paralysed through Spinal Cord Injury by jumping 13,000 feet out of a plane! Which enabled funding for a wheelchair session, led by back-up volunteer trainers, to take place in a spinal unit, where participants had the opportunity to learn and gain confidence that are needed to lead a life as independent as possible. She also attended specialist training at the weekends to look after children and young adults with learning difficulties

Francesca feels extremely passionate about making a difference, delivering high quality care and providing support to both the person who requires it but also their families. In my new role as CQC Hub Development Manager I want to be focused on the delivery of exceptional personalised care to people who live in Stroud and the surrounding areas. I feel very lucky to be given this opportunity to join the Flexicare team and to extend the fantastic service that’s already provide to clients in Gloucestershire.

She has completed an NVQ 3 in Customer Service, Advanced apprenticeship in Customer Services, NVQ Level 2 in Team Leading, NVQ Level 3 in first line management, Francesca also has a Level 3 BTEC Advanced award in Stoma and Continence Customer support. Francesca is looking forward to expanding her development, knowledge and qualifications by doing the following training through Flexicare Home Services; The Care Certificate, Dementia training, Moving and handling, NVQ Level 2 and 3 in health and Social Care, Level 5 Diploma in leadership for health and social care and Children and young people’s services and to become a registered CQC manager.

Francesca who likes to be called Frankie, enjoys spending quality time with her husband Tom and their cocker Spaniel, Henry. Together they enjoy travelling, seeing as much of the world as possible (especially Devon and Cornwall), eating good Italian food and attending as many music concerts / festivals as possible. Frankie’s moto in life is to live it to the full, have fun, laugh, make people smile, meet new people and ensure that everything is done to the best of her ability.